Customer Support Channels
A One–Hour Ticket Response Time Guarantee
All your assistance requests will be attended to in maximum 60 min after the ticket or e–mail was submitted. If your case calls for additional assistance from an admin, we will forward the trouble ticket or the e–mail to the person on duty and will leave a comment to notify you that more time will be needed for finding the optimal solution. Furthermore if you make use of the Optional Admin Services package, all of the tasks included there will be executed whenever you desire.
A First–Rate Help Desk Service
If you need help using our Site Control Panel or with any of the apps that we’ve pre–installed on the dedicated hosting server on your behalf, don’t hesitate to reach our technical support team at any time through the ticketing system. Furthermore, if you require help administering your dedicated server, you can make use of our Optional Admin Services package, that includes Operating System updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting procedures, data backup hard drive space, etcetera.
An Intuitive Help Area
Our Site Control Panel has been pre–installed for each dedicated server. Among its features is a very convenient integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most of the how–to articles in addition video versions that demonstrate all the tasks that you can carry out in a very illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each section of the Site Control Panel.