The availability of the customer and tech support that a web hosting company offers will tell you a lot for the services they supply too. In the event that you can use just e-mails or tickets, you have almost certainly discovered some reseller not the actual website hosting supplier. If this is the case, you'll probably have to wait for several days so as to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to get hold of the true web hosting company for additional assistance. When the supplier provides you with various means of communication with short response time available anytime, they are almost certainly the top provider, not only a reseller. So you will enjoy prompt assistance and excellent support since they'll have direct access to the servers where your account is. Whatever the problem - technical or sales, it's always better to be able to contact your web hosting company directly using your favourite method of communication.

24/7 Customer Support in Web Hosting

All our web hosting come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our website hosting solutions before you make a purchase or you are an existing customer and you have any kind of question or some difficulty, you're able to contact us at any time, including weekends and holidays. We have many channels to contact us - a couple of phone lines around the globe for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex matters or any troubles that need extra time to research and take care of. In contrast to various other web hosting providers, our trouble tickets come with a guaranteed maximum response time of just one hour, thus no matter what your problem is, it will be resolved timely and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you're able to reap the benefits of our 24/7 support services even on public holidays. All of your sites will be available constantly and so will we. With a number of communication options, you will be able to pick the optimal way to contact us and inquire about our services in case you don't have an account yet, or get assistance if you're already among our customers. You're able to give us a call, have a chat with a live agent, send an e-mail or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with a one-hour response time warranty, though it hardly ever takes over 20 minutes to get assistance no matter the complexity of the problem. With our customer and technical support services, we are available for you anytime you need us, not a couple of days after that.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server through us, you can get in touch with us 24/7 for any kind of server-related issue or fordifferent difficulties or questions associated with the pre-installed software the server comes with. If you haven't acquired your VPS server plan yet, you can find out more information about our solutions by giving us a call or through our live chat service. For more technical issues, you can send an email or open a support ticket from your billing Control Panel and you'll get assistance within less than 1 hour no matter the time of the day, even on holidays and weekends. The actual answer time in most cases does not extend past 30 minutes. In case you need assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can include to each and every VPS package and our administrators will assist you with any set up or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we offer feature 24/7 support via different methods of communication and with a 1-hour maximum response time guarantee. When you want to find out more about the plans or you have various general or billing questions, you'll be able to phone one of the local numbers we have globally or you could use our live chat support and talk with a live representative. For solely tech problems that require the help of a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an e-mail message, since all these channels are more appropriate to monitor a given issue. The reply time for them rarely is more than 30 minutes, so that you can forget about waiting for an entire day to receive support. Our support service is available for all server-related issues, and the pre-installed software. In case you'd like to receive assistance for third-party apps, you can consider adding the Managed Services upgrade that we supply for all of the plans.