Though this isn't the mainaspect to help you recognize a trustworthy web hosting company from a bad one and a reseller from a real provider, having the option to call and talk to a live person is an indicator that you aren't using the services of a one-person service provider and that you'll be able to get in touch with someone any time you're looking for assistance. The phone support for hosting services may range from basic to dedicated, thus the issues which can be resolved through a call vary depending on the specific company. Generally, these matters are more basic and include billing or 1st level technical issues since more difficult tasks often need a support ticket where both you and the sysadmins can follow what is going on with a specific situation. However, the option to call your service provider will save you lots of time and efforts for the numerous small issues which will eventually show up when you manage your website hosting account.

Phone Support in Web Hosting

Since we have live telephone support 14 hours per day, you're able to call us and talk with our customer support agents to get more info about all of the web hosting that we offer and make sure that our servers match the system requirements for your web sites before buying anything. For your benefit, we now have telephone numbers on as many as 3 different continents so you can call the one nearer to you - in the U.S.A., the UK or Australia. If you're already an existing customer, you can give us a call about general and billing issues, and even about some technical matters. If the issue is strictly technical or it requires longer time to analyze, you will have to go through our ticketing system, that will enable both you and our tech support team to monitor the information given by each side.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hrs a day as part of the support services for each and every semi-dedicated server plan that we offer. Considering the fact that some issues are more complex and time-consuming, you'll need to open a support ticket if you come across such a problem, but for all of the general, billing or small-scale technical issues you can always give us a call and we will help you quickly to save you the time you will need to spend on opening a ticket. Even if you don't have an account yet, you are able to find out if you can host your internet sites on our leading-edge cloud platform or you'll be able to receive any other general info on our semi-dedicated solutions. We have local phone numbers in the USA, the United Kingdom and Australia as well as a worldwide number, therefore you'll be able to call the one which is closer to your region.