One-Hour Response Guarantee in Web Hosting
Our web hosting come with a 1-hour reply time guarantee, which suggests that regardless of what enquiry or obstacle you may have, we will always be there to lend a hand. Actually, it seldom takes more than half an hour to get an issue resolved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our technical support team members are available 24-7, even on weekends and official holidays, which means that you will always obtain instant help. We understand precisely how priceless time can be, so by the time we respond to your support ticket or email, we’ll have looked into the issue and, if we haven’t worked out a solution, we will supply you with more details on what you need to do on your end, when the case necessitates it. With our support service, you can be sure that there will be somebody to help you out immediately, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a technical support ticket through your web hosting Control Panel or write an email relating to your semi-dedicated server, you will get a reply within maximum sixty minutes. You can contact us at any time with regard to technical, general or billing issues and given that we will be at your service 7 days a week, you will invariably get assistance in a well-timed fashion. Based on the specific question or issue, we’ll give you more info, resolve the complication if it’s been caused by something within our reach or inform you what steps to take in case you need to fine-tune a certain setting for an app that we do not have access to. You can forget about waiting for a whole day for every answer. As it is, in the majority of cases we answer tickets and emails within no more than 20-25 minutes.