A live chat is one of the ways of communication provided by some website hosting suppliers as a part of their support services. Depending on the supplier, the chat is used for pre-sales, billing and/or technical assistance. This way of contact is quicker as compared to a support ticket and it will make it much less likely to misspell or misunderstand something compared to a call with an agent. What's more, if the issue that you have requires some time to be reviewed and dealt with, you're able to do something different at the same time instead of just waiting, as you'd have to do if you call. You can also employ a live chat support service without charge provided that you have web accessibility even if your web hosting supplier is based in a different country and they do not have a local phone number you can call.

Live Chat Support in Web Hosting

As we consider the fact that a great number of problems are often resolved if you talk to a live person, we supply a live chat service for all of our prospective and active customers. The chat is accessible every day and our customer support agents can assist you with a variety of questions and troubles. If you are not our client yet, you can find out more about our web hosting packages and the website hosting platform in general so as to be certain that your sites will operate effectively on our servers. If you already have an account and you've got some questions or you experience any troubles with some of our services, you can get in touch with us through the live chat and we will provide the required details or help you troubleshoot the problem. You'll have to open a trouble ticket for some issues that require more time or the help of a system administrator, still for numerous basic issues you will receive help right away.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as part of our services, so that any time you have any questions regarding our semi-dedicated servers, you'll be able to contact our customer care team whenever you need regardless if you've already acquired an account or not. Generally, the chat service is intended for pre-sales, billing and common questions and difficulties, still we will assist you with various technical questions too. We will help you pick the ideal package for your sites in case you don't have an account yet, we can answer all the billing questions or concerns you have or we can assist you with setting up your new e-mail address on your personal computer or smart phone - all the aforementioned will be done in a timely manner as our live chat service is online all day, each and every day. Any time you require assistance, you are able to talk to a representative and save considerable time.