In case you have ordered a web hosting plan and you have some questions connected to a particular feature/function, or in case you have stumbled upon a certain challenge and you need help, you should be able to get in touch with the respective help desk support staff. All web hosts use a ticketing system irrespective of whether they offer other means of contacting them along with it or not, as the fastest way to deal with an issue most often is to submit a ticket. This type of communication makes the responses exchanged by both sides simple to follow and enables the client service staff representatives to escalate the situation if, for instance, an admin should step in. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you have to have no less than 2 different accounts to get in touch with the support staff and to actually manage the hosting space. Non-stop logging in and out of different accounts might often be a burden, not to mention the fact that it requires a long time for most hosting providers to reply to ticket requests.

Integrated Ticketing System in Web Hosting

The ticketing system that we’re using for our web hosting is not separate from the web hosting account. It’s part of our all-encompassing Hepsia Control Panel and you will be able to visit it whenever you need with only a couple of clicks, without having to sign out of your account. The ticketing system includes a quick-search box, which will help you track down the status of practically any ticket that you have already posted, if required. You can also read knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to handle a particular issue even before you send a ticket. The response time is maximum sixty minutes, which implies that you can get timely assistance at any given time and in case our customer care staff recommends that you do something within your account, you can do it immediately without having to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated servers, was created with the notion that you should be able to manage everything connected with your semi-dedicated server account from a single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an inquiry or run into a problem, you can contact our support team members straight away without having to sign into a totally different interface. You can browse through your files or check different account settings whilst sending a new ticket or reading the answer to an old one. In case you’ve got a large number of tickets and you would like to find a specific one, you can resort to the clever search box, which is available in the Help section of the Control Panel. We guarantee that you’ll receive a reply in no more than an hour regardless of the essence of your inquiry or issue.