Integrated Ticketing System in Web Hosting
The ticketing system that we’re using for our web hosting is not separate from the web hosting account. It’s part of our all-encompassing Hepsia Control Panel and you will be able to visit it whenever you need with only a couple of clicks, without having to sign out of your account. The ticketing system includes a quick-search box, which will help you track down the status of practically any ticket that you have already posted, if required. You can also read knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to handle a particular issue even before you send a ticket. The response time is maximum sixty minutes, which implies that you can get timely assistance at any given time and in case our customer care staff recommends that you do something within your account, you can do it immediately without having to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated servers, was created with the notion that you should be able to manage everything connected with your semi-dedicated server account from a single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an inquiry or run into a problem, you can contact our support team members straight away without having to sign into a totally different interface. You can browse through your files or check different account settings whilst sending a new ticket or reading the answer to an old one. In case you’ve got a large number of tickets and you would like to find a specific one, you can resort to the clever search box, which is available in the Help section of the Control Panel. We guarantee that you’ll receive a reply in no more than an hour regardless of the essence of your inquiry or issue.