A lot of people who begin using their very first web hosting account, or change companies, typically have questions about how certain operations are done or bump into complications when setting up various things like emails, website settings, etc. That’s why, a lot of providers have prepared documentation with the most popular questions and problems so as to help their customers get information quickly and seamlessly. As a result, the help desk support staff members can devote more time to actual problems that particular customers may be encountering, because the solution for the smaller things will already be available on the web and clients can cope with them without having to get in touch with the customer care staff. Having comprehensive documentation is exceptionally important, particularly for new clients without any previous experience at all, as the web hosting service involves an abundance of functions and lots of people can get puzzled about what action to take. A good knowledge base can both help you do the operations that you want and become aware of how the hosting service works as a whole.

Extensive Online Documentation in Web Hosting

If you’ve bought your first web hosting package from our company or have moved your website over to us, you’ll become accustomed to our platform and our custom-built Hepsia hosting Control Panel in a jiffy thanks to the fact that we have prepared a detailed online knowledge base where you can find all the info that you’ll ever need – both general info in regard to the service as a whole and more concrete info about the different functions that you can make use of and the problems that you may stumble upon. The articles themselves are available in 2 places. The entire article collection can be accessed through the Help section of the Control Panel. You can find articles that are dedicated to the different functions in each and every Control Panel section as well. You can become aware of how to accomplish basically everything, from enabling an .htaccess config file to managing a mailing list, and all the articles feature detailed guidelines, so you won’t ever become puzzled due to an unclear text. Naturally, in case you bump into a more specific obstacle and you do not find anything about it in our knowledge base, you can contact our customer service team members 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers feature comprehensive technical documentation where you will see info on all the functions that our custom Hepsia Control Panel offers, together with solutions to various questions and issues that you might run into. All user manuals contain in-depth explanations, which is the reason why you will not have to worry about skipping something if you aim to export a database, for instance. The troubleshooting articles encompass different potential causes of certain problems and the solution for each and every one of them, so if you aren’t able to send email messages even though you have the right SMTP settings, for example, you can quickly see what the reason could be and fix the problem with several clicks of the mouse in your mail client. As Hepsia offers quite a few features, you will be able to find related articles in each of its sections. If you would like to examine all help articles, click on the Help link, which is located in the upper right-hand corner of the window.