A 99.9% Server Uptime
Our web hosting system is based on a secure, top–quality hardware configuration and a heavily modified variation of Linux. That’s why, no matter what your web site is, or how many visitors you have, or even if there’s a distributed denial–of–service attack, our physical servers will remain up and your sites will remain visible online.
Our web hosting packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also built our own internal network in each one of our datacenters. Everything is based on first–class hardware elements provided by Juniper. Also, on every router, we have set up a firewall with an intricate algorithm in order to filter all fishy requests.
This way, in all our data center facilities – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to minimize all potential risks with our cloud hosting plans and regardless of the fact that our company provides premium–quality client support, there are occasions when the client is just not happy with what we are offering. Or he needs to switch to a more powerful web hosting solution, such as a VPS server or a dedicated server.
For this reason, our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not completely satisfied, we will give you a full refund.
24/7 Technical Support
We’ve attentively chosen each single member of our 24x7 support staff so that we can offer you the very best customer service you can get. Each one of our support engineers has lots of years of experience working with web hosting accounts behind his back, so they know what they are doing. Besides, they are available to you 24/7 – you can get in touch with them whenever you want and they will respond to you as quickly as possible.
Their average support ticket response time is just twenty minutes, whereas with other web hosting suppliers you have to wait around for days. Moreover, we offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be replied to in under 1 hour.